- Check if your  electric circuit breaker is off

- Reset GFCI  breaker if necessary

I hear the pump working but there is

no water coming out of the jets

- The spa is low on water, fill to about 6" from the top

- The pump has an air lock in it. Click here for "How To Remove The Airlock"

I just emptied and re-filled the spa, Now there is no water coming out of the jets

- If you have electric heat it can take up to 24 hrs for a spa to heat up

- Take out and clean the filters

PROBLEM

CAUSE

SOLUTION

Cloudy Water

Excessive organic contaminants or lack of sanitizer

Build up of unfilterable material

Ph or total Alkalinity out of balance

Dirty filter

Calcium too high

Ozonator isn't working

Shock with Renew Tabs

Check and adjust sanitizer level

Use Bright & Clear

Test water and adjust pH and total Alkalinity using SpaUp or Spa Dow nor Alkalinity Increaser

Use Instant Cartridge Cleaner on a monthly bases or use Filter Clean for deep cleaning

Use Spa Defender on a weekly basis

Replace ozonator. Needs to be done every 2 years. Contact service department

Chalky White Scale Deposits (Calcium Buildup)

High mineral content in water.

Water out of balance

Use Spa Defender on a weekly basis.

Check water chemistry and adjust of necessary

Cloudy Green Water

Low sanitizer level

Shock with Renew or Renew Tabs

Check and adjust sanitizer level

Clear Green Water

Dissolved copper or iron in the water

Add Metal Gon to sequester minerals in the water. Check pH level

Brown Water

High iron or manganese content

Add Metal Gon to sequester minerals in the water. Check pH level

Odor

Excessive organic content

Shock with Renew or Renew Tabs

Check and adjust sanitizer level

Eye/skin Irritation

Chloramines or excessive organic contaminants.

pH or total Alkalinity out of balance

Shock with Renew or Renew Tabs

Test and adjust pH and total alkalinity as necessary.

Scum Deposit on Waterline

Oils, lotions and detergents from bathers have caused buildup

Use Enzyme on weekly basis

Excessive Foaming

Buildup of body oils, cosmetics and detergents from bathers

Calcium hardness is to low

Large amount of TDS (total dissolved solids)

Add Foam Down, shock with Renew or Renew Tabs

Add Calcium Booster to obtain 150-400ppm calcium level in the water

Change water

LOCATION OF LEAK

REMEDY

“I can see water coming out from underneath the spa”

There could be several reasons for this.

You have a leak under the spa. In the pipes, in the shell etc.

You have a leak in the equipment area that appears under the spa

You have overfilled the spa

“Water is coming out from the top of the pump”

Tighten the fittings on the top of the pump. Use a grip tool of some kind.

Note:  Do not apply to much pressure or you might crack the fitting or the pump itself.

“Water is coming from the middle of the pump and the motor sounds loud”

Most likely you have a bad pump seal. In order to replace the seal the pump/ motor will have to be taken part and the seal and gaskets be replaced

Note:  Quite often when this kind of leak happens and the motor is loud, you end up replacing the entire motor/pump.

“Water is coming from a hose sticking out”

It’s most likely the drain hose and tightening the cover on that will stop the leak

“I see water”

There are many leaks that can happen in a spa.

Trouble shooting a leaking spa is a time consuming process

Please contact the service department.