Repair & Service of Spas and Hot Tubs

(310) 876-1054

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My Spa Isn't Working
The Water Smells Bad
The Spa is Leaking
My Spa Cover is Cracked

MY SPA IS NOT WORKING

	PROBLEM	SOLUTION
	Nothing works when I turn on the spa	- Check if your electric circuit breaker is off - Reset GFCI breaker if necessary
	I hear the pump working but there is no water coming out of the jets	- The spa is low on water, fill to about 6" from the top - The pump has an air lock in it. Click here for "How To Remove The Airlock"
	I just emptied and re-filled the spa, Now there is no water coming out of the jets	- Most likely, you have an airlock, click here for "How To Remove The Airlock"
	The spa is not heating	- If you have electric heat it can take up to 24 hrs for a spa to heat up - Take out and clean the filters

SPA CHEMISTRY - TROUBLE SHOOTING COMMON PROBLEMS,

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PROBLEM	CAUSE	SOLUTION
Cloudy Water	Excessive organic contaminants or lack of sanitizer Build up of unfilterable material Ph or total Alkalinity out of balance Dirty filter Calcium too high Ozonator isn't working	Shock with Renew Tabs Check and adjust sanitizer level Use Bright & Clear Test water and adjust pH and total Alkalinity using SpaUp or Spa Dow nor Alkalinity Increaser Use Instant Cartridge Cleaner on a monthly bases or use Filter Clean for deep cleaning Use Spa Defender on a weekly basis Replace ozonator. Needs to be done every 2 years. Contact service department
Chalky White Scale Deposits (Calcium Buildup)	High mineral content in water. Water out of balance	Use Spa Defender on a weekly basis. Check water chemistry and adjust of necessary
Cloudy Green Water	Low sanitizer level	Shock with Renew or Renew Tabs Check and adjust sanitizer level
Clear Green Water	Dissolved copper or iron in the water	Add Metal Gon to sequester minerals in the water. Check pH level
Brown Water	High iron or manganese content	Add Metal Gon to sequester minerals in the water. Check pH level
Odor	Excessive organic content	Shock with Renew or Renew Tabs Check and adjust sanitizer level
Eye/skin Irritation	Chloramines or excessive organic contaminants. pH or total Alkalinity out of balance	Shock with Renew or Renew Tabs Test and adjust pH and total alkalinity as necessary.
Scum Deposit on Waterline	Oils, lotions and detergents from bathers have caused buildup	Use Enzyme on weekly basis
Excessive Foaming	Buildup of body oils, cosmetics and detergents from bathers Calcium hardness is to low Large amount of TDS (total dissolved solids)	Add Foam Down, shock with Renew or Renew Tabs Add Calcium Booster to obtain 150-400ppm calcium level in the water Change water

LEAKING SPA

LOCATION OF LEAK	REMEDY
“I can see water coming out from underneath the spa”	There could be several reasons for this. You have a leak under the spa. In the pipes, in the shell etc. You have a leak in the equipment area that appears under the spa You have overfilled the spa
“Water is coming out from the top of the pump”	Tighten the fittings on the top of the pump. Use a grip tool of some kind. Note: Do not apply to much pressure or you might crack the fitting or the pump itself.
“Water is coming from the middle of the pump and the motor sounds loud”	Most likely you have a bad pump seal. In order to replace the seal the pump/ motor will have to be taken part and the seal and gaskets be replaced Note: Quite often when this kind of leak happens and the motor is loud, you end up replacing the entire motor/pump.
“Water is coming from a hose sticking out”	It’s most likely the drain hose and tightening the cover on that will stop the leak
“I see water”	There are many leaks that can happen in a spa. Trouble shooting a leaking spa is a time consuming process Please contact the service department.

SPA COVER QUESTIONS

Spa Cover Questions	Answers
My spa cover is cracked?	Most of the time when a spa cover is cracked it’s because someone has put a lot of weight on it. This could be a large dog or a person. Except for the heavy duty covers, most covers are not made to carry a human. The foam inside is not strong enough to hold that weight.
The vinyl is faded and starting to crack?	The Ultra Violet rays from the sun is hard on spa covers. Always treat your cover with a UV protector a couple of times/ month. This alone will add years to your cover.
What kind of spa covers are there?	There are many different covers The most basic cover is made of 1lb foam. It does the job of covering the spa and retaining most of the heat. However, a heavy rainstorm that accumulates water on the cover is enough to crack the foam. We typically do not recommend that kind of cover.
What about the large variations in the prices?	The cost of the covers depends on the density of the foam inside. The higher the density is the more heat the cover will retain and the more weight it will be able to carry.